We want you to feel confident when subscribing to WhaleIntro. Our refund policy depends on whether you are a first-time subscriber or a returning subscriber.

1. First-Time Subscribers — 14-Day Full Refund

• Applies only to your very first subscription payment on WhaleIntro
• Request must be submitted within 14 days of the payment date
• Your plan reverts to Free instantly once the refund is processed

2. Returning Subscribers — 7-Day Full Refund

• Applies to any renewal or re-subscription payment after the first one
• Request must be submitted within 7 days of the payment date
• Your plan reverts to Free instantly once the refund is processed

3. Outside the Refund Window — Cancel Only

If you are beyond the applicable refund window, no refund will be issued for the current billing period. You may still cancel your subscription at any time from your Account Settings:

• Cancellation stops future billing immediately
• You retain full paid-plan access until the end of the current billing period
• Your account reverts to the Free plan when the current period expires

4. Non-Refundable Cases

• Requests outside the applicable window (14 days for first-time, 7 days for returning)
• Accounts suspended or terminated for violations of our Terms of Service
• Promotional credits, trial periods, or plans explicitly marked as non-refundable

5. How to Request a Refund

You can request a refund directly from your Account Settings → Subscription → Request Refund. Alternatively, email ida.zhang@whaleintro.com with your registered email address and a brief description. We respond within 1 business day. Refunds appear on your original payment method within 5–10 business days, processed by Creem, our Merchant of Record.

6. Contact

Questions? Email ida.zhang@whaleintro.com. We typically respond within 1 business day.